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| Photo By Chuck Thompson |
As we navigate the roads,
streets and highways throughout Virginia, most of us will find ourselves
wondering why the Virginia Department of Transportation (VDOT) has not fixed a
pothole, repaired a street that is falling apart, cleaned out a drainage ditch
or about any number of other roadway issues. Typically, we assume VDOT monitors
the condition of Virginia’s transportation facilities and performs maintenance as
needed, but when it comes to roads, streets and highways, we assume wrong to
say the least.
As it turns out, VDOT relies primarily
on reports from roadway users and traffic stopping roadway failures to
determine when maintenance or repairs are necessary. For this reason and
because VDOT does very little to inform roadway users of this responsibility,
we are providing you with information on how to report roadway problems to
VDOT.
The best way to report
non-emergency roadway problems is to fill out and submit an online service
request. The first step in the process is telling VDOT how they can help you.
You will be asked to select one of the following choices:
-
I need a road
repaired
-
I need something
removed from a road
-
I need signs,
signals, or guardrail repaired
-
I need new signs
or traffic devices installed
-
I need to report
an issue on a sidewalk, or pedestrian or bicycle path
-
I have a question
or need information
-
I want to submit
a claim (includes mailbox damage)
-
I want to submit
a compliment
-
Other
Once you select the area you
are asking for help with, you will be asked to provide details about the
requested service and your contact information. When filling out your contact
information, we suggest not providing a phone number. Not providing a phone
number will force VDOT to correspond with you in writing through email instead
of by phone; otherwise there will not be a written record of VDOT’s response to
you to fall back on in the event your service request is not satisfactorily
fulfilled. The online service application only takes a couple of minutes to
complete and can be found at: https://my.vdot.virginia.gov/
If your service request is
related to a road hazard that needs immediate attention, VDOT suggests calling
them at 1-800-367-7623 (FOR-ROAD). For emergencies, they recommend dialing 911.
You also have the option of contacting
or visiting your local VDOT Residency Office. The following is contact
information for the office that services Gloucester County:
-
Saluda Residency (Servicing:
Essex, Gloucester, King and Queen, King William, Mathews, Middlesex)
-
Temporary
address: 300 Virginia St.
Urbanna,
Virginia 23175
-
Mailing address:
1027 General Puller Highway
Saluda,
Virginia 23149
-
Phone: 804-758-2321
Have A Great Day and Be Safe on Our Roadways
