Friday, September 20, 2013

Gloucester Better Business Bureau Complaints Filed - Gloucester, Toyota

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Gloucester, Toyota Scion is the first business we found with any complaints.
It is not our objective to embarrass any business.  This is all public information and we are just making access to this information easier for the local public.  

BBB Accredited Business since 12/23/1993

Gloucester Toyota Scion

Phone: (804) 693-2100

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
Complaint resolved with BBB assistance (1 complaint)

08/20/2012Advertising / Sales Issues
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint)  Advertising/Sales complaint - Resolved

08/23/2013Problems with Product / Service
08/23/2013 Problems with Product / Service  - Not resolved to satisfaction of customer

Gloucester Toyota has been with the BBB since 1993 and these are the only 2 complaints against them so we would say they are actually doing pretty good.  This is usually the type of business that gets lot's of complaints against them.  It's just the nature of the beast when it comes to vehicles.  

Our Overall Position: We are just reporting public information and making it more accessible to the public.  As long as you are happy with your dealings with any of the businesses we report on, there is no reason to stop doing business with them.  If any business is ever embarrassed by their reports, we suggest you do better.

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