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It is not our objective to embarrass any business. This is all public information and we are just making access to this information easier for the local public.
BBB Accredited Business since 12/23/1993
Gloucester Toyota Scion
Phone: (804) 693-2100
Customer Complaints Summary
2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by Resolution
Complaint Resolution Log (2)BBB Closure Definitions
Complaint resolved with BBB assistance (1 complaint)
|08/20/2012||Advertising / Sales Issues|
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint) Advertising/Sales complaint - Resolved
|08/23/2013||Problems with Product / Service|
Gloucester Toyota has been with the BBB since 1993 and these are the only 2 complaints against them so we would say they are actually doing pretty good. This is usually the type of business that gets lot's of complaints against them. It's just the nature of the beast when it comes to vehicles.
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